In today’s fast-paced world of technology, artificial intelligence (AI) remains at the forefront of innovation. At Microsoft, our mission is to help organizations leverage the power of AI to drive transformation across various sectors. By integrating cutting-edge AI technology into every product and service we offer, and working closely with a robust network of partners, we enable businesses to achieve significant advancements that align with their strategic goals. This quarter alone, we’ve accumulated over 100 customer stories that highlight the pivotal role we play in accelerating AI transformation for organizations, regardless of where they are in their AI journey.
During the recent Microsoft AI Tour, I had the opportunity to engage with several customers who are pioneering the use of Copilots to enhance human capabilities, democratize intelligence, and create substantial business value. Our discussions also delved into the concept of AI-first business processes, emphasizing the unique advantages that arise from combining the intuitive capabilities of Copilots with human ambition and the autonomous features of AI-driven agents. The outcomes achieved by our customers through practical innovation are truly inspiring, and I am excited to share ten remarkable stories from the past quarter that demonstrate the tangible benefits of using Copilots for AI transformation.
Accenture and Avanade: Revolutionizing Employee Productivity with Microsoft 365 Copilot
Accenture and Avanade have a longstanding history of delivering state-of-the-art solutions to customers, with internal testing being a crucial aspect of their strategy. By equipping their workforce with Microsoft 365 Copilot, they have unlocked new potential for increasing productivity. The results speak for themselves: 52% of employees reported a positive impact on the quality of their work, 31% experienced reduced cognitive fatigue, and 84% found Copilot’s suggestions to be fair and respectful. Furthermore, Accenture implemented GitHub Copilot, resulting in 95% of their developers enjoying coding more, as they spent less time on debugging tasks.
Access Holdings Plc.: Transforming Operations with AI
Access Holdings Plc., a major player in the Nigerian financial services sector, has successfully integrated Microsoft 365 Copilot into its operations, serving over 56 million customers across 18 countries. This integration has led to significant improvements in data management, meeting productivity, and software development. Tasks that previously took hours can now be completed in a fraction of the time, with coding reduced from eight to two hours, chatbot deployment from three months to ten days, and presentation creation from six hours to just 45 minutes. Additionally, staff engagement during meetings has increased by 25%.
City of Burlington: Enhancing Resident Services with AI
In an effort to improve municipal services, the City of Burlington, Ontario, has embraced AI and low-code tools to develop innovative online services. Using Copilot Studio, the city launched a custom copilot to assist residents in finding answers to common queries. They also created a portal that simplifies the building permit review process, reducing average approval times from 15 weeks to just 5-7 weeks. This shift has allowed city employees to focus on more complex submissions, thus enhancing overall service quality.
Finastra: Driving Marketing Efficiency with Microsoft 365 Copilot
Finastra, a leader in financial software, has transformed its marketing processes by leveraging Microsoft 365 Copilot. This has enabled the company to automate tasks, enhance content creation, improve analytics, and personalize customer interactions. As a result, the time-to-market for campaigns has been slashed from three months to under one month, with employees reporting significant time savings across various tasks.
GoTo Group: Boosting Engineering Productivity with GitHub Copilot
GoTo Group, a prominent technology provider in Indonesia, has adopted GitHub Copilot to enhance productivity and code quality across its engineering teams. With real-time code suggestions and chat assistance, the company has saved over seven hours per week and achieved a 30% code acceptance rate within the first month. This tool empowers engineers to focus on complex tasks, ultimately delivering greater value to users.
Milpark Education: Streamlining Student Support with AI
Milpark Education in South Africa faced challenges transitioning to online learning due to outdated systems. By collaborating with Enterprisecloud, Milpark migrated its infrastructure to Azure, implementing Microsoft Copilot and Copilot Studio to enhance student support. Within four months, the institution improved efficiency and accuracy, reducing average resolution times by 50% and decreasing escalations by over 30%.
Teladoc Health: Enhancing Client Experience with Microsoft 365 Copilot
Teladoc Health, a leader in virtual care services, has leveraged Microsoft 365 Copilot and Power Automate to optimize business processes. This integration has resulted in substantial time savings, with employees saving five hours per week and thousands of enterprise hours annually. The improved efficiency has also accelerated new employee onboarding by 20%.
Uniper: Accelerating Energy Transition with AI
Uniper, a global energy company, has implemented Microsoft 365 Copilot to minimize manual and repetitive tasks, allowing employees to focus on developing solutions for the energy transition. Their in-house auditors have increased productivity by 80% using Copilot for creating plans and checklists. Additionally, Copilot for Security has enabled them to identify risks twice as fast.
Vodafone: Transforming Productivity with Microsoft 365 Copilot
British telecommunications giant Vodafone has transformed workplace productivity with Microsoft 365 Copilot. In early trials, employees saved an average of three hours per week by using Copilot for tasks such as drafting emails and summarizing meetings. The solution has enriched the employee experience, with 90% eager to continue its use and 60% reporting improved work quality.
Wallenius Wilhelmsen: Fostering Innovation with AI Tools
Global shipping and logistics leader Wallenius Wilhelmsen has embraced Microsoft Copilot 365 to streamline processes and improve communication across its 28 countries. A seven-week Microsoft Viva campaign supported Copilot adoption, resulting in 80% of employees using the tool and some teams saving at least 30 minutes daily.
At Microsoft, we are dedicated to facilitating AI transformation for our customers. As we anticipate the upcoming Microsoft Ignite event, we are excited to unveil new innovations and share customer and partner experiences that highlight the value we bring to organizations worldwide. Our commitment to driving meaningful innovation remains unwavering, and we are eager to partner with you in achieving more with AI.
For further reading, you can explore additional stories and learn more about our initiatives on Microsoft’s official blog.
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