Lenovo Unveils Cutting-Edge Retail Solutions Integrating Robotics and AI
New York – January 10, 2025 – Lenovo has made a significant stride in the retail industry by launching three innovative solutions that marry robotics with artificial intelligence (AI). These solutions were premiered at the National Retail Federation (NRF) 2025 event in New York City, where they demonstrated their effectiveness through rigorous field tests in various commercial environments.
Lenovo Retail Content Management Services
The Lenovo Retail Content Management Services is a comprehensive solution designed to help retailers efficiently manage digital content across their stores. By enabling retailers to create, schedule, and display digital content on screens throughout their stores, this service streamlines multimedia content management. It allows for real-time updates and facilitates targeted messaging to enhance customer engagement, drive interest, and boost sales. The solution includes all necessary hardware and software and can be implemented, maintained, and managed across multiple global locations.
A prominent food and beverage chain has already implemented this content management service in over 100 stores. The result has been impressive cost savings due to dynamically managed promotional campaigns, a reduction in the use of paper marketing materials, and lower manpower requirements for managing campaigns and devices.
Lenovo Retail Robotics with Yunji
One of the standout offerings is the Lenovo Retail Robotics solution, developed in collaboration with Yunji Technology. This solution automates deliveries of food, guest supplies, room services, and small packages to customers in hotels and malls. By integrating software and services with modular robots, this solution aims to elevate customer satisfaction, enhance logistics efficiency, and enable smarter resource management.
Key Advancements in Retail Robotics
- Modular Design: Unlike conventional retail robots that perform limited tasks, these robots are designed with a modular framework allowing easy customization for a wide range of applications.
- AI and Vision Recognition: The robots are equipped with advanced AI, navigation, and vision recognition capabilities, which ensure high-quality interactions with customers. This, coupled with reduced delivery times, results in increased customer satisfaction.
- Data Collection and AI Feedback Loop: As the robots operate, they collect data that feeds into an AI-driven feedback loop. This data can be integrated into the supply chain, customer service, and merchandising decision-making platforms, enhancing overall business strategy.
This robotics solution has been successfully deployed in a real-world setting, such as a 400-room hotel where it managed over 90% of guest requests and takeout services. This deployment significantly reduced manpower and time requirements while increasing sales revenue by 20%. Presently, Yunji’s robotic solutions are operational in more than 30,000 hotels, including renowned chains like Hilton, Huazhu Group, InterContinental Hotels Group, Jinjiang Group, and Marriott Hotels & Resorts.
Addressing AI Challenges in Retail
Deploying sophisticated IT systems like AI in a secure, responsible manner with a maximal return on investment continues to be a major hurdle for businesses in the retail sector. Lenovo’s AI Fast Start program is designed to tackle this challenge by helping retailers quickly demonstrate the business value of AI across personal, enterprise, and public AI platforms. This program provides access to AI assets, experts, and partners to help retailers rapidly build Gen AI use case solutions tailored to their unique needs, speeding up the process towards full implementation.
Lenovo TruScale: AI Deployment at Scale
Lenovo offers a range of TruScale as a Service solutions for deploying AI at scale with speed, flexibility, and minimal Capital Expenditure (CapEx). Lenovo TruScale Device as a Service (DaaS) provides a comprehensive portfolio of AI devices, freeing up valuable IT resources with a predictable, subscription-based model. This allows retailers to upgrade quickly without upfront costs.
Additionally, Lenovo TruScale Infrastructure as a Service (IaaS) merges the benefits of on-premises infrastructure with the flexibility of a cloud-like experience. Lenovo provides retailers with customized solutions for hybrid and multi-cloud environments, infinite storage, and high-performance computing (HPC). The new TruScale GPU as a Service offering enhances TruScale for HPC with advanced workload orchestration and usage metering, ensuring the availability and productivity of AI-critical GPU resources.
The Future of Retail with AI
Despite projections of a recovery in global retail sales in 2025, low consumer confidence is expected to remain a challenge for the industry. Retailers can seize growth opportunities by optimizing costs and enhancing customer satisfaction through the use of AI. According to Lawrence Yu, General Manager of Global Retail Solutions at Lenovo, leveraging Lenovo’s extensive retail expertise and scalable hybrid AI approach can significantly improve a retailer’s chances of achieving sustainable success.
For those interested in exploring these innovations, Lenovo is exhibiting at NRF 2025 at booths #3665 and #3877.
By integrating advanced technologies like AI and robotics into retail solutions, Lenovo is setting a new standard for efficiency and customer satisfaction in the industry. These solutions not only streamline operations but also provide retailers with the tools needed to thrive in an increasingly competitive market. As technology continues to evolve, retailers that embrace these innovations will be better positioned to meet the demands of modern consumers, ensuring their success now and in the future.
For more information, visit Lenovo’s retail solutions page.
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